On this page we explain clearly who processes your data when you use this website, what we use it for and what your rights are. We do so in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).
1. Data controller
Inmobiliaria Promobegur S.L.
Tax ID (CIF): B17570854
Address: Carrer Pi i Ralló, 13, 1r, 17255 Begur (Girona), Spain
Phone: +34 639 354 560
Email: mrenart@promobegur.com
We have not appointed a Data Protection Officer because the law does not require one for our activity. For any question about your data, please write to the email address above.
2. What data we process
- Identification and contact details you give us in our forms: name, email address and phone number.
- The content of your enquiry: your message, the property you are interested in or the reason for contacting us (buying, selling, valuation).
- Details of your home if you want to sell it or have it valued: address or area, type, size and features.
- Search preferences, if you set up a new home alert.
- Technical data: the date and time of submission, the page you wrote to us from, the language and the wording of the consent you accepted. Your IP address is used to protect our forms from spam.
- Browsing data and cookies, depending on what you accepted in the banner. We explain this in our Cookie policy.
We do not ask for special categories of data (health, beliefs…). If you send us any in your message, we will not use it.
3. Why we use your data and on what legal basis
- To answer your enquiries and viewing requests. Legal basis: your consent, given when you submit the form, and, if you go ahead with a purchase or sale, pre-contractual steps taken at your request.
- To value your home and, if you instruct us, to handle its sale: advertising it, showing it and putting you in touch with interested buyers. Legal basis: pre-contractual steps and the agency agreement.
- To send you alerts about new homes that match your search. Legal basis: your consent, which you confirm from the email we send you. You can unsubscribe from any alert.
- To send you news and offers, only if you expressly tick the box in the form. Legal basis: your consent.
- To protect the website and forms against spam and abuse. Legal basis: our legitimate interest in keeping the website secure.
- To comply with the legal obligations of an estate agency, such as tax and accounting obligations and anti-money laundering rules (Spanish Law 10/2010) where a sale takes place. Legal basis: legal obligation.
We do not make automated decisions or create profiles with legal effects on you. When we suggest homes that match your search, we do so based on the preferences you have given us.
4. How long we keep your data
- Enquiries and contacts: for as long as we have a relationship with you and, if not, for a maximum of 24 months from the last contact. After that we delete or anonymise them.
- Alerts and news: until you unsubscribe or withdraw your consent.
- Sale instructions and transactions: for the duration of the contract and, afterwards, for as long as the law requires (for example, six years for commercial records and ten years for anti-money laundering records).
- Record of consent: for as long as liability may arise from the processing.
5. Who we share your data with
We do not sell or give your data to third parties. We only share it:
- With public authorities that request it under a legal obligation (Spanish Tax Agency, courts, the Executive Service for the Prevention of Money Laundering…).
- If you buy or sell a property, with the parties involved where necessary to complete it (the other party, notary, Land Registry or bank), with your knowledge.
Service providers who process the data solely on our behalf, under a contract requiring them to protect it, also have access: website and email hosting, the email delivery service, spam protection (Cloudflare) and, only if you accept it in the cookie banner, visitor statistics (Google Analytics).
6. International transfers
Some of these providers (such as Google or Cloudflare) may process data outside the European Economic Area. In such cases, transfers are made with the safeguards required by the GDPR: the EU-US Data Privacy Framework, where the company has signed up to it, or the standard contractual clauses approved by the European Commission.
7. Your rights
You may exercise the following rights at any time:
- Access: to find out whether we process your data and obtain a copy.
- Rectification of inaccurate or incomplete data.
- Erasure, when the data are no longer needed or you withdraw your consent.
- Objection to processing, in particular to receiving marketing communications.
- Restriction of processing in the cases provided for by law.
- Portability: to receive your data in a structured format or have us send it to another organisation.
- Withdrawal of consent at any time, without affecting anything done before.
To exercise them, write to us at mrenart@promobegur.com or by post to the address in section 1, stating which right you wish to exercise. If we have doubts about your identity, we may ask you to prove it. We will reply within one month.
If you feel we have not handled your data properly, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es). We would be grateful if you let us know first, so that we can try to resolve it.
8. The data you give us
The required fields in our forms are the minimum we need to reply: without them we could not deal with your request. If you give us data about another person (for example, the co-owner of a home), you must have their permission and inform them of this policy.
This website is not aimed at children under 14 and we do not knowingly collect their data.
9. Security
We apply technical and organisational measures to protect your data: an encrypted connection (https), access restricted to the people who need it for their work, backups and providers that offer adequate safeguards.
10. Changes to this policy
We may update this policy to reflect changes in the law or to the website. The current version will always be published here, with the date of the last update.
Last updated: November 2026.
